Uplifting Service - Blog

10 Reasons Why Customer Complaints Are Good News (Part Two)


6. Fuel for an Uplifting Service Culture

• Complaints can work as a trigger for taking new action and catalyzing positive change.

• Sharing customer complaints throughout the organization educates everyone to understand what your customers experience, expect and insist upon receiving.

• Complaints prevent complacency. New problems keep humility high and teammates on their toes.

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The Value of Customer Complaints: Ten Reasons Why Complaints are a Good Thing (Part One)


When things go wrong, your customers will complain. Surprisingly, this can be good for you and constructive for your organization.

Here are 10 ways customer complaints can benefit you and your organization.

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