10 Reasons Why Customer Complaints Are Good News (Part Two)
By Ron Kaufman
6. Fuel for an Uplifting Service Culture
• Complaints can work as a trigger for taking new action and catalyzing positive change.
• Sharing customer complaints throughout the organization educates everyone to understand what your customers experience, expect and insist upon receiving.
• Complaints prevent complacency. New problems keep humility high and teammates on their toes.Read More