Who will you take action to create value for today?
By Ron Kaufman
Service is taking action to create value for “someone else”. So who will you take action to create value for today?
It could be a customer, client, guest, member, visitor, patient, or your prospect who is not yet any of others.
It could be a new customer, steady and loyal customer, an upset and angry customer, or even your former customer want win back.
You could take action to create value for your colleagues, in the same department, other departments, your supervisor, manager, or leader.
It could be a new person on the team, or someone reassigned, promoted, or being cross skilled to handle another job.
You can take action to create more value with your distributors, re-sellers, channel partners, suppliers, vendors, regulators, or even industry competitors and colleagues.
Your “someone else” could be in sales or service at the frontline, or someone in back office and support: doing operations, IT, Human Resources, facilities, security, legal, or administrative work.
Service is taking action to create value for someone else. Who will you take action to create more value for today?
Categories: Common Service Language
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