Get Out Of The Ivory Tower And Get A Customer Service Education
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Popeye’s Chicken & Biscuits is a popular chain of more than 1,300 […]
Read More Improve Customer Experience By Connecting With Your Customers’ Connections
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here We all live and work in a constellation of relationships based on […]
Read More Customer Service Leadership Is The Real King
We often hear “the customer is king.” I don’t believe it. First, many customers do not behave like kings. Some act more like ruffians than royalty. You might want to disregard this kind of customer […]
Read More Encourage Complaints To Improve Customer Service
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Some companies track a monthly “complaints and compliments ratio” for each branch, […]
Read More The Customer’s Taste Buds Are Always Right If Customer Service Excellence Is The Goal
When I tasted the Greenwich Pizza ‘Garden Delight’ in the Philippines, my taste buds got a shock! The pizza was covered with sweet tomato sauce and the cheese on top was cheddar. I’ve been eating […]
Read More Add Value First, Reap Value Later With Proactive Customer Service Skills
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here I was teaching about customer intimacy and loyalty when one participant asked, […]
Read More Improve Customer Service Quality By Designing With Clients In Mind
I am regularly amazed by brand new facilities that are obviously user-unfriendly. Huge investments of time and money…but who are they designing it for?! If you want to improve customer service quality, every decision needs […]
Read More The Holidays Are Here: Improve Customer Satisfaction By Personalizing Service
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here I use a credit card for many business purchases. Since I travel […]
Read More Sweeping Changes May Be Unfriendly And Will Not Improve Customer Loyalty
One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at […]
Read More Set A Customer Service Culture With Three Steps To Welcome
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here What a conversation! A British gentleman working in global logistics, his American […]
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