Get Out Of The Ivory Tower And Get A Customer Service Education
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Popeye’s Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. […]
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Improve Customer Experience By Connecting With Your Customers’ Connections
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We all live and work in a constellation of relationships based on service. You can see […]
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Customer Service Leadership Is The Real King
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We often hear “the customer is king.” I don’t believe it. First, many customers do not […]
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Encourage Complaints To Improve Customer Service
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Some companies track a monthly “complaints and compliments ratio” for each branch, store, department, country or […]
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The Customer’s Taste Buds Are Always Right If Customer Service Excellence Is The Goal
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When I tasted the Greenwich Pizza ‘Garden Delight’ in the Philippines, my taste buds got a […]
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Add Value First, Reap Value Later With Proactive Customer Service Skills
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I was teaching about customer intimacy and loyalty when one participant asked, “What if your competitor […]
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Improve Customer Service Quality By Designing With Clients In Mind
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I am regularly amazed by brand new facilities that are obviously user-unfriendly. Huge investments of time […]
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The Holidays Are Here: Improve Customer Satisfaction By Personalizing Service
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I use a credit card for many business purchases. Since I travel a lot, this means […]
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Sweeping Changes May Be Unfriendly And Will Not Improve Customer Loyalty
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu […]
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Set A Customer Service Culture With Three Steps To Welcome
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently […]
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