Customer Service Contact

Popeye’s Chicken & Biscuits has launched another program called “Keeping In Touch,” in which Support Center employees contact Popeye’s customers every month. This company is leading by example, giving others an important lesson in customer […]

Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back there again!” I find these stories upsetting, occasionally entertaining, but […]

Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get […]

Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and Amazon.com. Others are falling far behind and are letting their […]

Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy ”on the road” backups. I sent an e-mail to the address listed on the business […]

An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial to business: “In my business (home construction and remodeling), I […]

Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Learn, how to improve improve customer satisfaction in just 8 simple ways. Here are eight proven ways to improve customer […]