Customer Service Culture

Who Loves The Taxman? Change The Language To Change The Customer Service Culture

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The old saying goes, “No one loves the taxman,” but if I must pay taxes, the […]

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Top Ten Tips To Build a Superior Customer Service Culture

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com 1. CREATE A UNIQUE SERVICE PHILOSOPHY Promising to provide “excellent service” is no longer enough for […]

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Co-Pay Is A Win-Win-Win To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com   My first book, UP Your Service!, hit #1 on the national bestseller list within three […]

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How To Change Company Culture By Literally ‘Burying The Hatchet’

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Learning how to change company culture to foster a more positive environment isn’t easy. This is […]

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Learn How To Transform Company Culture While Chasing Chickens

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Creating a sense of cooperation to improve customer service isn’t always easy. It is possible, however, […]

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Driving Home A Customer Service Culture

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I accompanied a visiting friend from my apartment in Singapore to a taxi waiting downstairs. He […]

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The Police Debates Demonstrate An In-House Customer Service Workshop That Worked

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When a senior officer of the Singapore Police Force (SPF) asked for my opinion about service […]

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A Rising Tide In Customer Service Training Lifts All Boats – Except Those That Sink!

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Clients often ask me how to motivate stodgy “old-timers” to give better service, work more effectively […]

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Empowerment Makes Dollars, Sense And Can Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Empowerment exists when employees have the authority to make decisions and take appropriate actions to improve […]

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Empower Frontline Staff To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A young man working for a Big Boss made an expensive mistake his first week on […]

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