Customer Service Culture

Who Loves The Taxman? Change The Language To Change The Customer Service Culture

The old saying goes, “No one loves the taxman,” but if I must pay taxes, the people at the Inland Revenue Authority of Singapore (IRAS) are the folks I’d rather pay them to. IRAS boasts […]

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Top Ten Tips To Build a Superior Customer Service Culture

1. CREATE A UNIQUE SERVICE PHILOSOPHY Promising to provide “excellent service” is no longer enough for your customers or your staff. Excellent at what? Excellent service in a hospital is warm and caring, but that’s […]

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Co-Pay Is A Win-Win-Win To Improve Customer Service Quality

  My first book, UP Your Service!, hit #1 on the national bestseller list within three weeks of release. Thousands of copies have been purchased by individuals and companies around the world hoping to improve […]

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How To Change Company Culture By Literally ‘Burying The Hatchet’

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Learning how to change company culture to foster a more positive environment […]

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Learn How To Transform Company Culture While Chasing Chickens

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Creating a sense of cooperation to improve customer service isn’t always easy. […]

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Driving Home A Customer Service Culture

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here I accompanied a visiting friend from my apartment in Singapore to a […]

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The Police Debates Demonstrate An In-House Customer Service Workshop That Worked

When a senior officer of the Singapore Police Force (SPF) asked for my opinion about service improvement, mindset training and new technology, I became curious. I did some detective work of my own and discovered […]

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A Rising Tide In Customer Service Training Lifts All Boats – Except Those That Sink!

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Clients often ask me how to motivate stodgy “old-timers” to give better […]

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Empowerment Makes Dollars, Sense And Can Improve Customer Loyalty

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Empowerment exists when employees have the authority to make decisions and take […]

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Empower Frontline Staff To Improve Customer Satisfaction

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here A young man working for a Big Boss made an expensive mistake […]

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