Customer Service Culture

Dead Wood: High Value Antiques Or Dangerous Rot? How To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Every organization must reckon with “old-timers”: staff who have served many years but may be past […]

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Get New Staff To ‘Self-Select’ To Promote Positive Organizational Culture Change

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com If you want a strong and distinctive company culture, you need to get the right people […]

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Cancel Employee Of The Month To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Do you remember the last time you saw an “Employee of the Month” award? If you […]

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New Titles Open New Possibilities To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In my writing I’ve pointed out how titles can influence the moods and expectations of those […]

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Harness The Power Of Praise To Learn How To Transform Company Culture

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Another day, another dollar,” “Thank God it’s Friday,” “You can take this job and shove it!” […]

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Out-of-this-World Recognition and Rewards

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Brenda at Verifone shares an out-of-this-world recognition approach: ‘I found a 23-inch inflatable space alien and […]

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Get A Bang Out Of Improving Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Companies are always on the hunt for ways to improve customer service quality. There’s a great […]

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Use Staff Recognition and Rewards to Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The Singapore National Eye Center has a unique approach to improve customer loyalty and boost staff […]

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Bend The Rules To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Want to improve customer satisfaction and employee morale at the same time? Learn how to bend […]

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$50 Jokers And 52 More Ways To Inspire Customer Service Excellence

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Kym is Managing Director of “Messages on Hold.” But there’s nothing on-hold about the way he […]

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