Customer Experience Consulting In Your Best Interest
A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians every day. First, doctors sent their patients to the laboratory for tests. After the tests, patients asked the laboratory […]
Read More Make Sure Everybody Knows About It To Improve Customer Service Quality
I recently stayed at a major hotel in Perth, Australia. On the telephone in my room was a small card indicating the phone and fax numbers of the hotel. The phone number was listed as […]
Read More Education Makes Starbucks’ Customer Service Quality Star Shine
I avoided caffeine for many years. But with so many flights and late, late nights, I recently tried “just a sip.” The next day I dunked a Danish pastry. A few days later I asked […]
Read More Excel In Customer Experience Management By Making Clients Information Rich
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here I bought a new hat to shield my balding head from the […]
Read More Hidden Information Does Not Improve Customer Experience
What’s in a word? If that word happens to be jargon or in-house coding and it’s going out to your clients, a lot. Improve customer experience by making certain your communications with clients are crystal […]
Read More Starting With 30 Cents of Communication for Customer Service Excellence
Simon sent me this lunchtime message that demonstrates how important communication is to customer service excellence: “Whilst waiting for my toasted focaccia, a young man came into the shop and asked for a salad sandwich. […]
Read More Accurate Answers May Not Be Useful To Improve Customer Satisfaction
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here When there is a need to improve customer satisfaction, interactions are critical. […]
Read More Well Informed Customers Are Critical For Customer Service Quality
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here When customers know what to do, how to do it, what to […]
Read More Use Positive, Proactive Communication To Improve Customer Loyalty
Every insurance company in the world is concerned about “persistency,” keeping policies in force by making sure clients pay their premiums year after year. A small increase in persistency can yield a very large boost […]
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