Customer Service Education

Customer Experience Consulting In Your Best Interest

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians […]

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Make Sure Everybody Knows About It To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I recently stayed at a major hotel in Perth, Australia. On the telephone in my room […]

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Education Makes Starbucks’ Customer Service Quality Star Shine

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I avoided caffeine for many years. But with so many flights and late, late nights, I […]

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Excel In Customer Experience Management By Making Clients Information Rich

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I bought a new hat to shield my balding head from the summer sun. The store […]

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Hidden Information Does Not Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What’s in a word? If that word happens to be jargon or in-house coding and it’s […]

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Starting With 30 Cents of Communication for Customer Service Excellence

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Simon sent me this lunchtime message that demonstrates how important communication is to customer service excellence: […]

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Accurate Answers May Not Be Useful To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When there is a need to improve customer satisfaction, interactions are critical. Going above and beyond […]

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Well Informed Customers Are Critical For Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When customers know what to do, how to do it, what to expect and why, they […]

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Use Positive, Proactive Communication To Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Every insurance company in the world is concerned about “persistency,” keeping policies in force by making […]

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