Customer Service Education

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I recently stayed at a major hotel in Perth, Australia. On the telephone in my room […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I avoided caffeine for many years. But with so many flights and late, late nights, I […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I bought a new hat to shield my balding head from the summer sun. The store […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What’s in a word? If that word happens to be jargon or in-house coding and it’s […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Simon sent me this lunchtime message that demonstrates how important communication is to customer service excellence: […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When there is a need to improve customer satisfaction, interactions are critical. Going above and beyond […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When customers know what to do, how to do it, what to expect and why, they […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Every insurance company in the world is concerned about “persistency,” keeping policies in force by making […]