Customer Service Innovation

Lack Of Integration = Lack Of Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I purchased a video-conferencing unit to connect my office visually with clients all over the world. […]

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In The Spirit Of Service Honors Exceptional Customer Service Skills

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Exceptional customer service skills are not demonstrated every day. When they are, the person who displays […]

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Federal Express Sets A Benchmark On How To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Whenever I call Federal Express to arrange an outgoing shipment of Ron Kaufman books, tapes, videos […]

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Give A Gift That Gives Again To Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Taking steps to improve customer loyalty is important, but so is growing business. What if there […]

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Find & Do Your Own Thing To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In quality manufacturing, speed requires standardization. No wonder Six Sigma, Zero Defects and ISO Certification receive […]

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Is Consensus Sinking Your Culture Change Efforts?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The senior manager of a large organization called me seeking help. “We are stiff and bureaucratic,” […]

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Put Some Stuffing In The Staff Suggestion Box To Find Customer Service Improvement Ideas

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Looking for a customer service improvement idea? Here’s how to get your staff suggestion box overflowing […]

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Push Into The White Space To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The world is changing quickly with big rewards for innovators and creators of new value. When […]

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Improve Customer Satisfaction Through Sales And Service

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com How often is the Sales team on one side of an organization while Service is on […]

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The Positive Power Of Competition To Foster Customer Service Improvement

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Competition is healthy for inspiring a culture where customer service improvement is valued. Learn to embrace […]

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