Customer Service Measurements

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This bizarre report about the need to improve customer experience arrived from a perturbed customer in […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A large bank came to me for the first time seeking a big improvement in its […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many companies treat customer service as a necessary evil, an afterthought, only needed if mistakes and […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com As an organizational goal, “customer satisfaction” is obsolete. Customers expect satisfaction, and many businesses deliver it. […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Taking the time to find out if you’re doing things right in your customers’ eyes is […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When you respond to a customer complaint, what do you hope will happen next? In many […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com How can a company produce zero-defect products, boast dramatic cycle-time reductions, be certified for consistent, reliable […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Taking measures to improve customer experience don’t always have to be obvious to the customer. Sometimes […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We recently escaped to a fancy resort for a weekend of relaxation, anticipating excellent customer service […]