Customer Service Measurements

Grading Customer Service Excellence

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement […]

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The Playful Policy Review To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This bizarre report about the need to improve customer experience arrived from a perturbed customer in […]

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How Hot Are Your Customer Satisfaction Improvements?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A large bank came to me for the first time seeking a big improvement in its […]

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No News Is Bad News For Measures To Improve Customer Loyalty!

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many companies treat customer service as a necessary evil, an afterthought, only needed if mistakes and […]

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Improve Customer Loyalty The Motorola Way

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com As an organizational goal, “customer satisfaction” is obsolete. Customers expect satisfaction, and many businesses deliver it. […]

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Measure Customer Loyalty And Look Into The Future

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Taking the time to find out if you’re doing things right in your customers’ eyes is […]

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Use Customer Service Skills To Bring Complaining Clients Back

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When you respond to a customer complaint, what do you hope will happen next? In many […]

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Why Quality Assurance Is Not Enough To Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com How can a company produce zero-defect products, boast dramatic cycle-time reductions, be certified for consistent, reliable […]

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Speed Up Turtles To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Taking measures to improve customer experience don’t always have to be obvious to the customer. Sometimes […]

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How Do Your Customer Service Skills Stack Up?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We recently escaped to a fancy resort for a weekend of relaxation, anticipating excellent customer service […]

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