Do The One Big Thing To Improve Customer Service Quality

Ever procrastinate? Who doesn’t!

I often find myself digging through piles of mail, e-mail, invoices, newspapers and telephone messages when something more important is waiting for my attention.

The thought of that “one BIG thing” weighs on my mind, gnawing at my sense of peace and calm.

Writing it on my “to-do list” doesn’t help. Only doing it gets it done. And oh! – the surge of energy and relief that accompanies completion!

If you have a big idea to improve customer service quality, it’s time to act on it. Leaving it on your list won’t bring your customers back for more. Ending procrastination by biting the bullet and taking the step to improve customer service quality can give you a sense of accomplishment and it just might wow your clientele.

What are you waiting for?

Key Learning Point To Improve Customer Service Quality

When you stop procrastinating and start doing, you release the energy you need to get other things done. (You feel better, too.) When you have an idea to improve customer service quality, tackle it to see results and gain the rewards.

Action Steps To Improve Customer Service Quality

This month, pick “one BIG thing” to improve customer service quality. Choose one big thing you’ve known about for some time – one that sits in the back of your mind, gnawing away at your peace and calm.

Maybe it’s updating your website, revising a procedure, creating a customer appreciation campaign. Perhaps it’s upgrading your skills, teaching your team, resolving issues that need attention.

Whatever it is: you know what it is. It’s the one BIG thing that needs you. These things must be done eventually. Make eventually today. Once your project is completed, you’ll feel better and you just might reap some incredible rewards if your idea manages to wow your customers, improve your service and boost your business. There’s no time like the present!


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Copyright, Ron Kaufman. Used with permission. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling “Uplifting Service” book and founder of Uplifting Service. To enjoy more customer service training and service culture articles, visit

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