Customer Service Mindset

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com E.J. wrote from the Middle East about a situation calling for customer service leadership: Ron, I […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I am sometimes asked, “Where did you go to school and what did you study?” I […]

The most listened-to radio station in the world is WII-FM, which stands for “What’s In It For Me?” Some people use this question like a trump card. Answer well and you will get my cooperation. […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We meet people face-to-face, at counters, in meetings, in writing and over the phone. Often our […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Ever procrastinate? Who doesn’t! I often find myself digging through piles of mail, e-mail, invoices, newspapers […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Customer service education is a lifelong pursuit that offers lessons on nearly a daily basis. The […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Having a clear picture of who you are, what you do and why you do it […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Disneyland puts on an extravaganza of lights, fireworks, characters, and special effects called “Fantasmic” every evening. […]