Customer Service Mindset

Responsibility + Sensitivity = Cooperative Authority + Customer Service Leadership

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com E.J. wrote from the Middle East about a situation calling for customer service leadership: Ron, I […]

Read More

Lifelong Learning, Customer Service Education Is A Passion

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I am sometimes asked, “Where did you go to school and what did you study?” I […]

Read More

Make The Shift From ‘Me’ To ‘We’ To Improve Customer Satisfaction

The most listened-to radio station in the world is WII-FM, which stands for “What’s In It For Me?” Some people use this question like a trump card. Answer well and you will get my cooperation. […]

Read More

Improve Customer Loyalty By Combating Negativity With Compassion

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We meet people face-to-face, at counters, in meetings, in writing and over the phone. Often our […]

Read More

Do The One Big Thing To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Ever procrastinate? Who doesn’t! I often find myself digging through piles of mail, e-mail, invoices, newspapers […]

Read More

Stretch Yourself To Gain A Hands-On Customer Service Education

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Customer service education is a lifelong pursuit that offers lessons on nearly a daily basis. The […]

Read More

Define Your Purpose To Boost Customer Service Skills

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Having a clear picture of who you are, what you do and why you do it […]

Read More

Disney Dreams Demonstrate Customer Service Excellence

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Disneyland puts on an extravaganza of lights, fireworks, characters, and special effects called “Fantasmic” every evening. […]

Read More

Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?