Customer Service Partners

How To Pay A Powerful Compliment About Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I received a powerful testimonial from a client. I often receive nice letters after my presentations, […]

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1,500 Puzzle Pieces…Minus One! A Good Customer Service Training Program In Action

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Robinson’s Department Store demonstrates just how effective a good customer service training program can be for […]

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Getting (Dis)Connected Does Nothing For Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com My friend purchased a desktop publishing computer from a major online computer hardware vendor. She ordered […]

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Improve Customer Satisfaction By Paying Attention To Disneyland’s Magic

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I’m always looking for ways to help people improve customer satisfaction. One of the most effective […]

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Make Things Easy To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I have three complaints and three suggestions in regard to ways you can improve customer service […]

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Effective Customer Service Courses Create Internal Service Partners

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Internal Customer” is a phrase often heard in business and in many a customer service course. […]

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Use Your Customer Service Skills To Excel With A Call Requires Someone Else

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Kumarie asked about a common service situation where good customer service skills pay off: “Sometimes we […]

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Customer Service Excellence Is A 2-Way Street – It’s Okay To Discriminate

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A Financial Times editor in London asked my opinion about systems that automatically route customers to […]

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Measure Customer Value And ‘Upgrade’ Those That Don’t Add Up

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com All over the world I teach people how to serve, surprise and delight their customers – […]

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Are Your Frequent Customers Freeloaders, Scoundrels or Cheats?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many companies reward their customers with a system for accumulating points with each purchase. These points […]

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