Customer Service Perception Points

You Have Leverage. Use It To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I spoke to 1,200 police officers about delivering security and impeccable customer service quality. One officer […]

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Improve Customer Experience By Losing Lose-Lose Situations

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com One customer complained when served by a “Trainee” at a five-star hotel. If served by someone […]

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Moments Of Impact Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In business interactions there are some exchanges that just stand out and have a strong impact […]

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Give Yourself A Vigorous Visual Audit To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com If it’s time to improve customer experience and bolster the impression people have of your company, […]

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The Power Of A Pregnant Pause To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The busiest maternity hospital in the world is my client. They were once listed in the […]

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The Cheesecake Of Tomorrow Reveals Need For Better Customer Service Training

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The art of proper response is an imperative element in a good customer service training program. […]

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Keeping High Tech, High Touch To Keep Customer Service Skills Sharp

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The language of computers may have changed the face of business for the better, but it […]

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Your Customer Service Quality Is As Good As Your Weakest Link

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When it comes to customer service quality, every link in the chain matters. If one is […]

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“Customers – No…” Mixed Messages Do Not Improve Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The messages businesses send out to customers can improve customer loyalty or dash all hope. The […]

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Provide Customer Service Excellence To Those Who Say “No”

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Ever worked hard on a proposal and not been awarded the contract? When it happens to […]

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