Customer Service Recovery

Diffuse An Exploding Client With Customer Service Excellence

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When things go wrong, many customers get upset. Some blow up in anger. The next time […]

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Forgetting Customer Service Skills Puts High Loyalty At Risk

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I am a loyal customer. My suppliers help me build my business and enjoy my busy […]

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Accident Reactions Say A Lot About Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Imagine you are the manager of a fast-food service restaurant. A mother comes in for lunch […]

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Settling The ‘Case’ To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I wrestled with a computer manufacturer about a technical issue that required a simple solution. During […]

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Turn Provocation Into Pleasure To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I appreciate it when people disagree with me. It shows they are thinking hard and often […]

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As Much As Possible, Forgive Them And Let Customer Service Skills Shine

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A busy restaurant manager attended my seminar on creating “customer delight.” Soon after, she wrote to […]

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Customer Service Training Should Cover Handling Customer Abuse

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Have you ever seen a customer who curses and screams, threatens, bangs the counter and throws […]

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Don’t Be A Softie…Squeak To Help Enact A Customer Service Improvement!

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I advocate living in an appreciative manner. It spreads goodwill and attracts good service. But wait! […]

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Managing Complaints To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Managing customer complaints is a vital, internal process influencing customer perceptions and the attitudes of your […]

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Pain-In-The-Necks Challenge You To Measure Customer Value

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Everyone has customers who complain. Complaining customers tell you what you’ve done wrong and how you […]

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