Diffuse An Exploding Client With Customer Service Excellence
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When things go wrong, many customers get upset. Some blow up in anger. The next time […]
Read More
Forgetting Customer Service Skills Puts High Loyalty At Risk
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I am a loyal customer. My suppliers help me build my business and enjoy my busy […]
Read More
Accident Reactions Say A Lot About Customer Service Quality
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Imagine you are the manager of a fast-food service restaurant. A mother comes in for lunch […]
Read More
Settling The ‘Case’ To Improve Customer Experience
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I wrestled with a computer manufacturer about a technical issue that required a simple solution. During […]
Read More
Turn Provocation Into Pleasure To Improve Customer Experience
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I appreciate it when people disagree with me. It shows they are thinking hard and often […]
Read More
As Much As Possible, Forgive Them And Let Customer Service Skills Shine
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A busy restaurant manager attended my seminar on creating “customer delight.” Soon after, she wrote to […]
Read More
Customer Service Training Should Cover Handling Customer Abuse
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Have you ever seen a customer who curses and screams, threatens, bangs the counter and throws […]
Read More
Don’t Be A Softie…Squeak To Help Enact A Customer Service Improvement!
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I advocate living in an appreciative manner. It spreads goodwill and attracts good service. But wait! […]
Read More
Managing Complaints To Improve Customer Satisfaction
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Managing customer complaints is a vital, internal process influencing customer perceptions and the attitudes of your […]
Read More
Pain-In-The-Necks Challenge You To Measure Customer Value
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Everyone has customers who complain. Complaining customers tell you what you’ve done wrong and how you […]
Read More
Download Now
