Customer Service Standards

Get Yourself Spring-Loaded To Experience Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Customer service quality is a two-way street. When customers set themselves up for an enjoyable experience, […]

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Do ‘Captive Customers’ Deserve Customer Service Excellence?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A government employee questioned whether my service teaching had any value for his department. After all, […]

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Stop Looking For The ‘X Factor’ To Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When you want to improve customer satisfaction, there isn’t a magic formula for getting the job […]

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Peach Pie With Your Scuba-Dive? Improve Customer Experience With A Little Surprise

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When you provide your clients with something extra and completely unexpected, the rewards can be fantastic. […]

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Improve Customer Loyalty By Pointing Out The Better Deal

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Have you ever referred a customer somewhere else because you knew they could get a better […]

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Meet Elvis, King Of The Road And Customer Service Education Teacher Extraordinaire

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Sometimes the best customer service education lessons come from service providers who do all the right […]

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Measure Customer Value And Respond Accordingly

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com It is perfectly acceptable for businesses to measure customer value and respond accordingly with extra services […]

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Ikea Turns Common Sense Upside Down To Demonstrate Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Sometimes it’s the little gestures that make a huge difference in customer service quality. Going above […]

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Measure Customer Service Needs To Determine How Much Is Too Much?

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com People often ask, “What level of service should we strive to provide? Should we give ‘Unbelievable!’ […]

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Improve Customer Experience At No Extra Charge!

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The extra mile doesn’t have to cost an extra dollar for your customer or your company. […]

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