Customer Service Standards

Real Professionals Provide Customer Service Leadership. Do You Add Up?

The customer was just leaving the service counter and said to the young man who had helped her, “You are a real professional. Thank you.” The young man blushed. To be called “a real professional” […]

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Do What’s Required, Not Just Desired To Improve Customer Satisfaction

Going above and beyond is often what it takes to improve customer satisfaction. Doing enough is okay, but exceptional service calls for exceptional measures. A great example of the need to improve customer satisfaction comes […]

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