Customer Service Toolset

Improve Customer Experience By Making Juice Available With A Special Broiler Meal

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch […]

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Future Sales Are Hiding In Service and Customer Loyalty

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com At the Repair and Service Center of a well-known technology company, customers are invited to examine […]

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How To Change Company Culture Using One Shared Voice

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com My friend Nancy was learning about her international call back service and exchanged e-mail with their […]

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Feedback Drives Organizational Culture Change

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When there is a genuine desire to see organizational culture change occur, feedback from all directions […]

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Get The Sand Out Of The Grease To Improve Customer Experience

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The world is racing towards seamless commerce and instant communications. Fast computers and networks provide the […]

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The Conference Rate In Los Angeles Does Not Improve Customer Satisfaction

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com I was making arrangements to attend a conference in Los Angeles, California. As a frequent flyer, […]

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Measure Customer Service Quality For Your Policies

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Rules don’t always make sense. If they get in the way when you measure customer service […]

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Improve Customer Satisfaction Before Your Goodwill Expires

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When there’s a need to improve customer satisfaction, looking at policies and procedures is a sound […]

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Restaurant Policy Does Nothing To Improve Customer Service Quality

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Some rules are put in place to improve customer service policy. If they don’t work, however, […]

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You Don’t Need Customer Service Training To Change Rules That Don’t Work

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com It shouldn’t take a trip to a customer service training program for companies to identify and […]

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