Customer Service Vision

Past successes are not always enough to bring a company into the future. Looking ahead is essential to improve customer experience and poise an enterprise for what’s to come. A lesson about the importance of […]

Learning how to transform company culture takes commitment, dedication and a serious drive to change mentality. There are ways to make this happen and improve your company for the better. If you have the interest […]

I arrived at the airport early. The check-in agent was very polite, but also concerned. Despite my confirmed Business Class ticket, the airline had no record of my reservation, and Business Class was already fully […]

Q: What should you highlight with your staff tributes, awards and commendations? A: What gets rewarded gets done, so recognize and reward a lot! This is especially so if want to learn how to change […]