News and Media


Change Your Service Perspective

WHY CUSTOMER COMPLAINTS ARE GOOD FOR BUSINESS

Customer complaints may be the most valuable asset travel sellers don’t know they have. You can learn from complaints and use them to improve your business.

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The Danger of Dismissing Service

UPPING SERVICE STAKE IN IT

When is the last time you gave much thought to customer service? If you do not interact with customers very often, it is probably not a high priority for you. However, downplaying customer service or ignoring it altogether could have serious ramifications for your company. Luckily, Ron Kaufman is here to help.

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India’s Path to Great Service

UPLIFTING SERVICE

Ron Kaufman, Founder & CEO of Uplifting Service, and author of the bestselling ‘Uplifting Service’, talks to Culturama in an exclusive interview of India’s path and role in building an effective service culture.

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Ron Kaufman in Bangalore

EMINENT SERVICE LEADERSHIP GURU RON KAUFMAN PRESENTS YOU WITH A PROVEN PATH TO UPLIFTING YOUR SERVICE THIS JULY 13TH

What do Singapore Airlines, Changi International Airport, BMW, Starbucks, 3M and scores of other companies have in common? They are all high-profile organizations; they command great respect for their service; and they probably wouldn't be where they are today without Ron Kaufman, world-renowned educator and motivator, author and founder of 'Uplifting Service'.

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Attention-Grabbing Service

AT YOUR SERVICE

Attending a Ron Kaufman seminar on ‘Uplifting Service’ is like being swept away by a mental tornado. Your ideas and creative instincts are stirred, dusted and given such a violent shakedown that you emerge feeling gloriously invigorated – mentally fresh, your mind brimming over with new concepts and thoughts.

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Service in a Faceless E-conomy

CUSTOMER SERVICE REQUIRES HUMAN TOUCH

We may be entering the age of the faceless organisation. Ron Kaufman, consultant to global corporate houses and acclaimed author, gives his own take on the form and format of customer service of the future.

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Service: A Competitive Advantage

HOW FIELD SERVICE COMPANIES CAN USE GREAT CUSTOMER RELATIONS TO BEAT THE BIG BOYS

From increasing customer goodwill and maintaining your reputation to spotting new sales opportunities, service plays a truly vital (and sometimes overlooked) role in business. But what does great service look like, and how can smaller service firms get there?

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The Inescapable Service Industry

WE ARE ALL IN THE BUSINESS OF CUSTOMER SERVICE

Internationally acclaimed guru on best global service practices, Ron Kaufman, has been traveling the globe extensively for the last 20 years conducting seminars and helping organisations around the world achieve superior service, increase customer loyalty, create strong partnerships and build winning teams.

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Surpassing Rising Expectations

HOW TO BUILD A BETTER CUSTOMER SERVICE CULTURE IN YOUR BUSINESS

A strong service culture leads to sustained improvements to customer experience, and a sustainable competitive advantage for organisations. But where do you start?

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Set Apart by Service Excellence

XEROX EMIRATES LINKS UP WITH SERVICE EXCELLENCE GURU RON KAUFMAN AND HONORS ITS CUSTOMERS

Service excellence is what has set Xerox Emirates apart from the rest in the industry, where providing its customers' the best service experience possible continues to be the company's premier priority.

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