Award-Winning Customer Experience Keynote Speakers and Service Excellence Workshop Presenters

Meet the Uplifting Service Speakers Team

Uplifting Service keynote speakers are some of the most enthusiastic presenters and workshop leaders in the world.

With unparalleled experience working with clients across industries and around the world, each of our team members presents the ideal mix of real examples, new ideas, and practical actions to your your event.

Whether you are planning a leadership team meeting, annual conference, sales, service, or culture-building event, our speakers will inspire, educate, and enable your audience members. Everyone will take home authentic insights, practical ideas, and an Unbelievable! motivation to take new actions now.


Featured Speakers

Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. In 2018 and 2019, GlobalGurus rated Ron the #1 customer service guru in the world.

Read Biography | Watch Keynote Demo Video



Shyam Kumar

Shyam Kumar is the Managing Partner of Uplifting Service. In this role he is responsible for overall business development and client satisfaction worldwide.

Shyam works closely with the Board of Directors to set strategy, supports the global team in execution, and collaborates with key clients to ensure their success in improving service performance and building strong service cultures.

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Jeff Eilertsen

Jeff Eilertsen leads the Client Success team for Uplifting Service, bringing 25 years of experience working in organizational and leadership development firms.

As a consultant and global master trainer, he ensures the successful implementation of the Uplifting Service Implementation Roadmap, working with clients to develop the people, processes and best practices to build a service culture.

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Linda Tan-Spicer

Linda Tan is driven by a passion for service. She enables leaders and organizations to quickly improve service performance through design and delivery of actionable service education programs.

Prior to joining Uplifting Service, Linda helped companies optimize human performance by developing strategies to ensure application of new learning in the workplace.

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Palak Pandey-Mhasde

Palak Mhasde exudes service and is passionate about training and educating people to deliver better service. As a facilitator of Service Excellence Workshops, she creates a memorable and uplifting experience, energizing each participant to improve their service performance. Her enthusiasm in sharing global best practices combined with real-life experiences make each session engaging and effective.

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Robert MacPhee

Since 2015, Robert MacPhee has been working with Uplifting Service to deliver service excellence and service leadership workshops for clients across a range of industries.

Combining his passion for service with deep experience in learning, performance, leadership, and cultural change, Robert helps organizations improve productivity, profitability, and customer and employee satisfaction. He helps leaders create the results they need, and the experience of life they truly want, in a world of constant challenges and change. He helps leaders create the results they need, and the experience of life they truly want, in a world of constant challenges and change.

Read Biography



Contact Us About Your Upcoming Event



How Unbelievable Service Grows Your Business

Providing superior service is essential to customer experience, which is the differentiator that matters in our competitive world. But too many executives still regard service as “the fuzzy stuff” – and they don’t know how to measure, manage, or make it happen company-wide. Watch and learn specific action steps that will keep you one step ahead of customers’ rising expectations and allow you to immediately improve the service delivered at all levels of your company.

Service Keynote: PDF Download


Leading a Service-Minded Organization

The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Your leadership team will be inspired to build the alignment needed to embrace a common service vision, including the actions required to make that vision a reality.

Leadership Keynote: PDF Download


Go All-In on Service FTW (for the win!)

Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership, and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.

Culture Keynote: PDF Download

Clients Speak About Our Speakers

"I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully."
Paul Snider
Program Committee Chair
Harvard Business School Alumni Association

"The content was powerful and meaningful and was delivered with such energy and enthusiasm that everybody wanted to hear more."
Tea Coliainni
MERLIN ENTERTAINMENT
Group Human Resources Director

"Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others."
Sandra Leung Li
GOOGLE

 








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