Certified Uplifting Service Leaders (USLs) conduct interactive workshops for team members using proven Service Excellence Tools and Principles to solve service problems, improve customer experiences, and add Unbelievable value. We refer to all Workshops participants as Uplifting Service Champions, as each person can take action to improve service and add value for others.
Each of the ten UP Service Excellence Principles focuses on a vital aspect of service while generating significant improvements in internal and external service.
Conducted in an engaging style with UP videos, slides, and materials, each Service Excellence Workshop empowers colleagues to work closely together, creating new ideas and action plans. Many of these ideas can be implemented very quickly, delivering fast and measurable results.
The Ten Service Excellence Principles and Workshops include:
WORKSHOP OUTCOMES FOR YOUR TEAM
The time-tested tested tools and techniques in these Service Excellence Workshops will help your team:
Every Service Excellence Workshop enables team members to generate new ideas and new actions, creating added value for the customers and colleagues they serve.
“The effects of the Uplifting Service program have been transformative. Team members take greater pride in what they do, and customer response has never been better.”
— Julian Hagger, Chief Sales & Marketing Officer, The Lux Collective
“This program generated so many new ideas and opportunities that it was necessary to establish an Uplifting Service task force to prioritize initiatives.”
— Andrew Hurt, General Manager, Xerox Emirates
“It has definitely raised my own awareness of how I provide service to my colleagues.”
— Radha Ravindran, Certified Uplifting Service Leader, Temasek Polytechnic
Ready to take the next step UP? Contact us to learn more about certifying your own Uplifting Service Leaders.