Training and certifying Uplifting Service Leaders is one of the first steps on The Proven Path to Unleashing Unbelievable. Uplifting Service Leaders drive passion for service improvement from the ground up by educating colleagues and inspiring every member of the team.
Uplifting Service Leaders (USLs) are equipped with proven Uplifting Service resources – videos, slides, exercises, and more – to generate new ideas and solve specific service issues, improving internal and external service performance.
Ultimately, USLs play a vital role in building a culture of continuous service improvement that adds value and delivers measurable results.
USLs are talented team members who demonstrate a natural drive to delight other people and exceed expectations. If it’s not immediately apparent who these individuals are in your organization, we will provide easy-to-use selection criteria to help you choose the right people for this deeply satisfying role.
CERTIFIED UPLIFTING SERVICE LEADERS ARE:
The best option for people who want just-in-time tools and support is our self-paced, online training and certification. Our Uplifting Service Platform gives you unlimited access to full training and materials in:
For organizations choosing to train and certify a group of Uplifting Service Leaders at one time, our Master Trainers can organize and deliver live sessions in one or multiple locations, using both in-person and virtual meetings.
EVERY UPLIFTING SERVICE LEADER RECEIVES:
“Our Uplifting Service Leaders are true champions who have an ongoing positive impact.”
— Soh Say Lim, Assistant Vice President, Parkway Health
“This training has definitely raised my own awareness of how I provide service to my colleagues.”
— Radha Ravindran, Certified Uplifting Service Leader, Temasek Polytechnic
“I have learned to prepare our participants to be active in their participation and contribution of new service ideas.”
— Salbiah Manan, Head of Branch Services, NTUC Income
“The effects of the Uplifting Service program have been transformative. Team members take greater pride in what they do, and customer response has never been better.”
— Julian Hagger, Chief Sales & Marketing Officer, The Lux Collective
“This program generated so many new ideas and opportunities that it was necessary to establish an Uplifting Service task force to prioritize initiatives.”
— Andrew Hurt, General Manager, Xerox Emirates