Discover how the greatest companies in the world delight their customers, keep their employees fully engaged, and create more shareholder value year after year.

In this presentation, leaders will:

  • Discover world-class examples to increase value and create better service experiences for customers.
  • See how an Engaging Service Vision and Common Service Language work together to build a sustainable service culture.
  • Learn best-practices to attract and retain most valuable team players in your organization.
  • See award-winning implementations in building cultures of service excellence.


What differentiates you from the competition?

A strong culture of Service Excellence is the foundation for brand reputation and competitive advantage.

In this presentation, leaders will learn:

  • Why so many service improvement efforts fall short or simply fail.
  • How to build a culture that motivates service mindset every day.
  • The proven Uplifting Service methodology to build strong service cultures.
  • Four counter-intuitive strategies that are more effective than traditional approaches.
  • World-class examples from industries and companies around the world.
  • Next steps to build team alignment and gain commitment for stronger service culture.


This presentation shares fundamental service principles to raise service levels and improve customer experience at every point of contact.

In this presentation, leaders will learn:

  • The definition of service excellence that is essential for aligning your team.
  • The Six Levels of Service to understand how others evaluate your service.
  • The Four Categories of Value to design, create, and deliver better service.
  • How to build a culture where Taking Personal Responsibility is your winning edge.

Ron Kaufman, global thought leader, educator, and keynote speaker, specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.


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