This presentation shares fundamental service principles to raise service levels and improve customer experience at every point of contact.

In this presentation, leaders will learn:

  • The definition of service excellence that is essential for aligning your team.
  • The Six Levels of Service to understand how others evaluate your service.
  • The Four Categories of Value to design, create, and deliver better service.
  • How to build a culture where Taking Personal Responsibility is your winning edge.

Ron Kaufman, global thought leader, educator, and keynote speaker, specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.

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