What differentiates you from the competition?

A strong culture of Service Excellence is the foundation for brand reputation and competitive advantage.

In this presentation, leaders will learn:

  • Why so many service improvement efforts fall short or simply fail.
  • How to build a culture that motivates service mindset every day.
  • The proven UP! Your Service methodology to build strong service cultures.
  • Four counter-intuitive strategies that are more effective than traditional approaches.
  • World-class examples from industries and companies around the world.
  • Next steps to build team alignment and gain commitment for stronger service culture.

Ron Kaufman, global thought leader, educator, and keynote speaker, specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.

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