On-Demand Webinars

Virtual presentations for leaders and teams. Discover how to win hearts and minds by building a culture of service excellence.



Online Executive Conversations with Ron Kaufman

Executive Conversations are exclusive sessions for business executives of large organizations to share cross-industry insights and bring global best practices back to their organizations.  

In this webinar, Ron will be sharing how some outstanding Uplifting Service Leaders changed the course of their team’s results.

You’ll also learn how the spark of Unbelievable — the consistent delivery of unexpected service levels—became a sustained flame that drove outstanding bottom-line results.

Participants will:

  • Gain cross-industry insights from world-class examples for improving service performance
  • Explore proven methodologies to increase value and create uplifting service experiences for customers.
  • Take home actionable ideas to build team alignment and gain commitment for service excellence.


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Unleashing Unbelievable Online Masterclass

We’ve all seen the rise of Customer Experience as a primary driver of business success. These human experiences—created by your sales, service, or internal teams— distinguish and elevate your brand.

The remarkable part is that you don’t need a big budget or a long lead time to implement new service activities that propel your customer experience to the next level.

Learn how in this interactive Online Masterclass for Unleashing Unbelievable. 

It takes you down our Proven Path for:

  • Generating quick-to-implement service ideas
  • Putting the best ideas into action
  • And creating a plan for continuous improvement.

Join us to grow a passion for service in your organization that unleashes innovation and creates new Unbelievable! customer experiences.


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RonKaufman 02_cropped_onwhite
Ron Kaufman
Author of New York Times bestselling book – Uplifting Service
Ron Kaufman is a global thought leader, educator, and keynote speaker who specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.
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Jeff Eilertsen
Jeff Eilertsen leads the Client Success team for Uplifting Service, bringing 25 years of experience working in organizational and leadership development firms.


“I have learnt so much valuable information in the webinar and the key takeaways allow me to start cultivating a service culture right away.”

Program Committee Chair
Harvard Business School Alumni Association

“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

Senior Associate, Marketplace Development

“Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the conference.”

Office of Public Affairs
Stanford University

“Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence, even online presence!”

Vice President, Talent Acquisition

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