Duration: 60 mins
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Perfect for those who seek to improve service quality:
Business leaders and Service leaders with titles like:
- C-Level, Managing Director, Board Member, Senior Vice President, Country Head, Region Head, Vice President, General Manager, Director, Senior Manager
In this webinar, you will learn:
- The Four Essential Rules of Engineering a Service Revolution and improving service quality – fast!
- Counter-intuitive strategies which have been more effective than traditional approaches to service improvement.
- Specific examples across industries of successful implementations and results achieved.
- Action oriented tips to get buy-in and commitment from your colleagues for building a strong service culture.
Author of New York Times bestselling book – Uplifting Service
Ron Kaufman is a global thought leader, speaker and educator who specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Nokia Siemens Networks, Citibank, Microsoft, and Xerox. He is the author of New York Times bestselling book – Uplifting Service
“I have learnt so much valuable information in the webinar and the key takeaways allow me to start cultivating a service culture right away.”
Harvard Business School Alumni Association
“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”
“Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the conference.”
“Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence, even online presence!”
“Rolly served as a thought partner and heralded various resources to help us research and answer some big questions facing us in our channel and service operations. His ongoing support and leadership was pivotal in setting us on our journey to measure and improve customer and employee engagement.”
Harley-Davidson Motor Company