Upcoming Webinar

The Foundation of
Service Excellence

Learn the essential principles to raise service levels and improve customer experience at every point of contact.

Event Type: Interactive Webinar
Duration: 60 mins

Upcoming Webinars:

Foundation of Service Excellence

Who Should Attend

This free webinar is ideal for service leaders and team members.

In this webinar, you will learn:

  • The definition of service excellence that is essential for aligning your team
  • The Six Levels of Service to understand how others evaluate your service
  • The Four Categories of Value to design, create, and deliver better service
  • Build a culture where Taking Personal Responsibility is your winning edge


RonKaufman 02_cropped_onwhite
Ron Kaufman
Author of New York Times bestselling book – Uplifting Service
Ron Kaufman is a global thought leader, speaker and educator who specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Nokia Siemens Networks, Citibank, Microsoft, and Xerox. He is the author of New York Times bestselling book – Uplifting Service


“I have learnt so much valuable information in the webinar and the key takeaways allow me to start cultivating a service culture right away.”

Program Committee Chair
Harvard Business School Alumni Association

“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

Senior Associate, Marketplace Development

“Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the conference.”

Office of Public Affairs
Stanford University

“Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence, even online presence!”

Vice President, Talent Acquisition

“Rolly served as a thought partner and heralded various resources to help us research and answer some big questions facing us in our channel and service operations. His ongoing support and leadership was pivotal in setting us on our journey to measure and improve customer and employee engagement.”

Vice President
Harley-Davidson Motor Company
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